We could tell you all the things we think make LUXMII special.
But we thought you might prefer to hear it from the women who actually wear our clothes.
We’re opening the doors a little wider, and taking you behind the scenes. Meet our customers, hear what they really think, why we make things the way we do, and the very personal concierge experience we offer every woman who shops with us.
Jump to: The Women Who Wear LUXMII · Fewer Pieces, More Intention · At Your Service · A Little More From Our Customers
The Women Who Wear LUXMII
Talking to our customers as much as we do means we’re really starting to understand what matters to the LUXMII woman.
She’s discerning, has a distinct point of view, and is on the hunt for something unique.
She also doesn’t need anyone else’s approval. (But let the record show, we do approve.)
And sometimes, finding the right piece takes a little time. Days, even weeks, of browsing before that first order.
We respect the research. After all, the pieces you choose with care are often the ones that stay with you the longest.
We take our time too. Our pieces are produced in small batches because we’d rather get the details right than chase numbers.
And our customers’ thoughts are part of the process, from questions about fit to the little details they’d like to see done differently.
We’re lucky to dress women who care about linen clothing as much as we do.
And when they say something lovely about us? Of course we're going to like it. And share it.
So, here’s what these wonderful women (we might be biased) have to say…
"I have been viewing your website for months, apprehensive to order online… I took a chance with LUXMII because I love the Kimonos Dress. I am so glad I took that chance. I cherish uniqueness and the Kimonos is a stand out piece of artwork!"
Sofia, Queensland · Kimonos Dress
"I wore the beautiful Tuxedo Dress to my birthday brunch and it feels so good and comfortable! […] I was wearing it when a friend and I were shopping in a high-end store and the owner told me how much she liked it."
Michelle, USA · Tuxedo Dress
"I'm redoing my look at 61 and these are my go to pieces!"
Karen, Australia · Kimonos Dress
Fewer Pieces, More Intention
LUXMII is growing, but our collections are deliberately small. We'd rather perfect a few pieces than keep making more for the sake of it.
That gives us time to focus on the details: the drape, the hem, the silhouette, and all the little things that make a piece feel just right. And when our customers suggest an improvement, we listen.
Like the Kimonos Dress, for instance, which now has a subtle adjustment to the skirt for better proportions and easier movement.
Or the Tuxedo Dress, with its new stretch-linen bodice for a more sculpted, tailored finish. Both changes came directly from customer feedback.
And sometimes, one dress just isn't enough.
"The first two were amazing hence purchasing two more."
Lisa, Australia · Kimonos Dress
"I love it so much (obviously since I ordered it again!!)."
LUXMII Customer · Amara Dress
"These dresses are investment pieces, not just seasonal outfits. The price point is value for the quality of fabric, the amount of fabric and the luxurious design."
Sofia, Queensland · Kimonos Dress
Our pieces are crafted in European ateliers, in line with customer demand. It's a more considered approach, allowing us to produce only what's needed (very well, might we add), without excess.
At the atelier
On set
Find the pieces our community keeps coming back to in our best-selling linen dresses.
At Your Service: LUXMII’s Concierge Service
We're trying to bring back that old-school feeling of going to a fancy department store, just online.
The kind of place where it's all about the experience. Where you know you'll be well looked after and everything feels a little special.
We've done plenty of our own shopping "research" (we can call it that now after creating our own brand), and we know how much good customer service can change the whole experience.
For us, concierge service is about building actual relationships with our customers, not just making a sale.
We want to understand what you're looking for, what we can improve, and hopefully make you feel taken care of from start to finish.
When you send an email to our Customer Experience team, a real human (hi, it's me!) will read and respond to you.
We might not be as efficient as AI (although, let's be honest, robots make mistakes too, and there's something deeply satisfying about catching them out on it).
But what we do offer is someone who genuinely listens, understands what you need and takes the time to support you.
Here are a few of the most exciting services we offer:
Sizing Guidance.
If you're ordering multiple pieces, we automatically pause dispatch for 48 hours and get in touch to see if you'd like our tailoring team to take a closer look at the sizes you've chosen.
If you share your body measurements, we can compare them with the measurements of each style and give you our best prediction of how it's likely to fit you.
We take this seriously and look closely at the cut, proportions and measurements of the garment rather than simply relying on a standard size chart.
And you don't have to wait until you've placed an order. If you're unsure about your size, send us your measurements and we'll happily help you work it out.
"I received my dress, and it is magnificent! I have not put on a dress and felt this happy in years because I am very particular."
LUXMII Customer · Kimonos Dress
"So grateful for your help Nadja. I've been telling people how great you've been."
LUXMII Customer · Kimonos Dress
Complimentary Exchanges.
Found the right piece, but not quite the right size? Leave the exchange to us. We offer complimentary exchange shipping and can reserve your new size while the original makes its way back to us. No need to worry about it selling out in the meantime.
Styling Guidance.
Need a second opinion? We're so happy to help with questions about styling, colours and more. It doesn't feel like work at all. It's way too fun.
Special Occasions.
We like to be accommodating (within reason, of course!).
If you have a special event coming up or are going on holidays, please let us know. We'll always prioritise your order and see what we can do to speed things along.
We never want our dresses to miss out on the chance of travelling to the Amalfi Coast!
And if you need to pause the shipping of your order, we'll also try to make this happen for you.
"I'm travelling overseas… and would LOVE to take my kimono dress with me. Really impressed with your customer service, will definitely leave a 5 star review."
LUXMII Customer · Kimonos Dress
"I have been telling people how helpful you were and how fast you could organize the delivery."
Hanna, Finland · Kimonos Dress
A Little More From Our Customers
A few more of our favourites, straight from Facebook and Instagram.
To all the wonderful women who shop with us, thank you. The vocal supporters and the quiet ones. We truly appreciate your trust and support.
And this is just the beginning. Maybe next time we'll share some photos, too. Our customers have such beautiful ways of styling their LUXMII pieces, we'd love to show you.
"Of course, not every email we get is this glowing. Thankfully, the other kind are pretty rare. Otherwise my fragile ego couldn't take it."
Nadja, Customer Experience Manager at LUXMII
And as one of our customers so perfectly put it, after telling us she loves swanning around her house in her Kimonos Dress:
"One must swan!"
Sally, Australia
