Each piece is made-to-order and handcrafted at our Atelier, which typically takes 7-9 business days. Processing times can be shorter or longer depending on order volume, especially during high-demand periods. Pre-order items also require more time, with estimated dates shown on the product page.

All orders are shipped via Express Shipping, with delivery in 1-5 business days once dispatched. For more details, please visit our Shipping Page.

Unfortunately, we cannot change or cancel orders once they’re placed, as each piece is crafted in real-time. Please double-check your items and shipping details before ordering. If you notice an error, contact our customer care team at hello@luxmii.com immediately. While we pack and ship daily, we can’t guarantee changes can be made after the order is submitted.

We offer a unique 20% off welcome code for first-time customers, which is sent via email when you sign up for our newsletter. This code is exclusive to new customers and is not part of a standard discount or flash sale.

All discount codes are redeemed at checkout. If you have any issues placing your order or forgot to use your code, email us at hello@luxmii.com and we can assist. 

Short answer is no! Most regions are now exempt from any Customs, Duties and Taxes.
You will NOT need to pay international taxes and duties upon delivery or in other words, you will not be required to make any further payments in relation to import taxes and duties of any kind at the point of importation of your order. The price at checkout is inclusive of all fees.

You can redeem your voucher which is in the form of a gift card, at checkout. It works exactly as you would use a discount code.

All store credit vouchers are currently provided in AUD.

Please note: If you are having trouble redeeming your voucher/store credit, please contact us as there could be a technical issue.

Once you’ve noticed the error, please email us as soon as possible so our team can try help you resolve it.

Yes! We’d be happy to extend your voucher/store credit if it is requested within 2 weeks before the expiration date. 

There are 2 possible reasons why your discount code is not working:

i. The discount code is no longer valid or the offer has ended.

ii. You are trying to place an order during our sale period, whereby discount codes cannot be used in conjunction with already reduced items.

VISA, MasterCard, American Express and PayPal.

Apple Pay and Google Pay. 

Afterpay is available in USA, Canada, Australia and New Zealand. 

Sezzle is available in the USA and Canada. 

Klarna is coming soon and will be available in the U.K and Europe. 

The available payment methods will be shown at checkout.

Yes, we do offer Afterpay for customers in the USA, Australia, Canada, and New Zealand. Please note that while items purchased with Afterpay are non-refundable, returns for store credit are still possible.

If an item or size is currently unavailable online, please sign up to be notified when it’s back in stock. Items listed in our Archive or limited editions are never repeated, so once they sell out we will not re-produce them.

Each piece is made-to-order and handcrafted at our Atelier, which typically takes 7-9 business days. Processing times can be shorter or longer depending on order volume, especially during high-demand periods. Pre-order items also require more time, with estimated dates shown on the product page.

We are expanding! To enhance sustainability and efficiency, we’ve established our own production hub and warehouse in Portugal, Europe. Most orders will now ship directly from our Maison in Portugal.

All our shipping times can be found on the Shipping Page

We ship worldwide! If, however your country is not available at checkout please email us at hello@luxmii.com and we will help you finalise your order personally with favourable shipping rates.

Once your order is dispatched, you will receive an email with your tracking number. There you can watch the whereabouts of your parcel!

Yes, we do ship to P.O. Boxes and hotels. Please ensure you provide all details, including your full name, to help prevent any issues with parcel delivery.

Please visit our Returns Policy page here to read rules for returns at LUXMII.

Yes, all orders are eligible for a store credit voucher and valid for up to 3 years and we offer product exchanges!

Email us at hello@luxmii.com prior to returning any items.

Please check here to read our full returns policy. 

Items purchased at full price are eligible for a refund. For details, visit our Returns Page.

Please note, if you used the unique welcome code, no other discount codes are eligible for a refund, even if their value matches.

We offer an extended list of return options tailored to your eligibility and needs.

You may find all information about our return policy here.

Yes, you can return a pre-order item to exchange for another size or coloru, or opt for a store credit note, which is valid for a lifetime.

Please our standard return policy applies. Please see here to view our full policy.

ALL orders are now exempt from any Customs, Duties and Taxes. If you are therefore purchasing from the following regions listed above, you will no longer need to pay international taxes and duties upon delivery. 

Some of our styles are in extremely high demand and we regularly sell out within days so we decided to offer pre-orders on those styles for a certain timeframe. 

This gives everyone a chance to order our most in demand styles and guarantees the purchase so you dont miss out.

Not all items are eligible for pre-order.  The way you will know if the item you want to purchase is accepting pre-orders is if the 'ADD TO CART' button has been replaced with a 'PRE-ORDER' button. 

For pre-order items, the expected shipping date, which will be longer than our standard 7-9 business days, is listed on the product page just below the "Add to Cart" button.

All pre-orders have an expected delivery time of approximately 4 weeks.

Please note: Depending on the volume of orders and time of the year, there's a chance your pre-order is delivered sooner. There is however, also a chance that your pre-order is delayed as a result of production and shipping delays, which is unfortunately beyond our control - you will however be informed by one of our team member's directly should this be the case.

Step 1: Purchase your pre-order.

Step 2: Our tailors start preparing your order.

Step 3: Once completed, our packing team will dispatch your pre-order via Express Shipping on the next available ship-out date.

Unfortunately we do not accept cancellation of pre-orders before dispatch, as the item(s) are made-to-order.

You can however wait for your pre-order to arrive, and should you wish to return it then, you may do so and our standard return policy applies. 

Please note: if however, under extenuating circumstances such a significant delays well passed delivery timeframe, or a problem in production occurs, we will get in touch with your directly and give you the option to refund - this type of decision will be made at the discretion of LUXMII.

Due to the the ongoing logisticial crisis, we are currently experiencing unexpected delays, which is unfortunately out of our control. 

We are working around the clock to contact all customers who have not yet received their order outside of the estimated timeframe. 

If you have not yet heard from us and would like an update, please get in touch with us directly at hello@luxmii.com so we can fast-track a resolution for your pre-order. 

We truly appreciate your patience and understanding in this unfortunate matter and thank you for your ongoing support. 

If your order contains a combination of both pre-order and in-stock items or pre-order items with different shipping dates [combined orders], we send all items together once they're ready. In order words, we will send out your full order once the pre-order item with the latest expected shipping date, is complete.

Please remember that our company’s mission is built on sustainability and reducing our logistical output plays a significant role in reducing our carbon footprint.

LUXMII launched its official online store in early 2020, and we are honoured to have built a devoted following of women who cherish our sustainable luxury pieces. Your appreciation for our linen quality and distinctive styles is truly inspiring, and we are deeply grateful for your support on this journey.

Genuine LUXMII linen can only be purchased on our website. We do not currently offer wholesale so our brand cannot be found in your local boutique. On occasion, we collaborate with stores for special events otherwise the full range can only be purchased online with us.

LUXMII Linen is an international label founded in Australia. Our founder is Australian and all of our designs are created in-house at Ateliê de LUXMII in Portugal where our design team and master tailors are based, so as to keep a close connection to our suppliers and producers who are all located in Europe.

We are very proud of the quality of our products as they are all produced with so much love and care by our exclusive master artisans. All products are made in-house at our very own atelier located in Portugal, Europe.

We use only premium linen fibres certified to the highest standards, including European Flax, GOTS, Masters of Linen, and OEKO-TEX 100.

Our linen is sourced from the most reputable and exclusive mills in Central Europe.

Our linen is of exceptional quality, sourced from select European-certified fabric suppliers and mills that uphold our stringent standards.

Depending on the style, you’ll find a range of linen fabric types, from delicate sheer gauze knits to robust heavyweight wovens.

At LUXMII, we are dedicated to environmentally friendly and cruelty-free practices. We maintain close relationships with our European suppliers and handle every aspect of production and packaging in Europe.

By owning our manufacturing, we ensure strict adherence to our standards, minimise waste, and practice ethical employment.

Linen is the heart of our ethos, and we are committed to its use in every piece we create. With your support, we are moving closer to our goals of zero-waste practices and environmental contributions.

Thank you for being part of our community of linen lovers.

We’d love to hear from you! Feel free to reach out at hello@luxmii.com or via Instagram.