Shipping & Returns Dropdown

Delivery Fee
FREE Express Shipping available on eligible orders. Please visit our Shipping page

Processing times
Processing times: 7-9 business days as each piece is crafted in real-time for quality. Pre-orders require additional time.

Delivery Times
ALL orders are dispatched directly from our Atelier in Portugal, Europe.

Australia: 2-5 business days with DHL Express
US & Worldwide: 2-5 business days with DHL Express or Fedex
Within EU, UK and Switzerland: 1-3 business days with DHL Express

RETURNS – Now Even Easier

First-Time Customers

You now qualify for FREE returns when you choose store credit and we’ll even give you 20% extra.

→ Prefer a full refund? No problem, return shipping will apply.

Return Window: within 30 days of receiving the order.

Returning Customers

Full-Priced Items:

• 120% store credit with free return shipping.
• Full refund (customer pays return shipping).
• Exchange/custom made-to-order with subsidised return shipping.
• 10% alteration subsidy plus $20 gift voucher.

Sale/Promotional Items*:

• Store credit with subsidised return shipping
• Exchange/customer made-to-order with subsided return shipping
• or 10% alteration subsidy plus $20 gift voucher

* Including discount codes.

Final Sale/Customised Orders: Not returnable.

Faulty Items: Replaced, refunded, or 120% store credit.

For more details, visit the LUXMII Return Policy.